Avast Free Forum is a website that lets users ask questions about their antivirus software. It has a wide range of information of tutorials as well as frequently asked questions. The site is easy to use and is updated frequently.
A major player within the security market, avast has the highest levels of customer support available for its anti-virus software. The support button on its website and LAPTOP or COMPUTER application gives access to helpful FAQ and discussion forums as along with expert technical assistance in the event of every issue.
The company also has live chat features for customers who require quick responses, an email ticketing system for more in-depth queries and three 24/7 phone support lines based in the UK, Australia and the U.S. The knowledge base is not extensive, but contains support guides for all of its products.
However the customer service may not be perfect. PCMag and Hauptplatine conducted an investigation jointly and discovered that the company shares data about its users’ locations as well as Internet Protocol addresses with third-party companies. This could result in privacy concerns for a few. In addition the paid plans don’t provide enough extra bonuses to justify the cost. Also, the forum was recently hacked that allowed hackers to steal user nicknames email addresses, user names, and passwords that had been hashed. Fortunately, the information regarding payments was not compromised. The company has stated that it will rebuild the forum on a speedier and more secure platform. The company has a policy for security that says it will not sell or share personal information with third parties without their consent.